PASSENGER FARES AND TICKETING - Training Manual & Instructional Guide

Course Overview

The Advanced Passenger Fares and Ticketing curriculum provides an exhaustive operational framework for interpreting, constructing, and validating complex international multi-segment airline itineraries. This manual transforms pure corporate pricing logic into structured, practical applications, allowing senior tariffs agents, quality assurance auditors, and experienced travel consultants to resolve structural ticketing variances while maintaining compliance with international standards.

Target Audience

This manual is optimized for intermediate to advanced commercial aviation personnel, including:

• Target Group A: Senior corporate ticketing specialists and international tariffs analysts.
• Target Group B: Airline revenue accounting and passenger revenue integrity auditors.
• Target Group C: Global Distribution System (GDS) technical support desks and helpdesk specialists.

Learning Objectives

By the absolute completion of this instructional program, learners will demonstrate complete professional competence in the following administrative domains:

• Analyse multi-segment complex itineraries to select the correct historical or current regulatory fare application criteria.
• Execute complex mileage system verifications, identifying and resolving overages through the correct application of allowances and surcharges.
• Determine valid fare break points by evaluating connecting points, open jaw conditions, and directionality indicators.
• Construct comprehensive round-the-world and complex open jaw pricing units following the rigid guidelines of the One-Country Rule.
• Isolate, audit, and price surface sectors, using both the actual flown method and the close gap method to prevent electronic ticket rejection.